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TERMS AND CONDITIONS

Introduction

These Terms and Conditions ("Terms") govern your use of the Find A Private GP website (https://www.findaprivategp.co.uk/) operated by THE LATHBURY GROUP LTD, a private limited company incorporated in England and Wales with company number 15291957 and registered address at Mayfield House, 256 Banbury Road, Oxford, England, OX2 7DE ("we", "our", "us", "Find A Private GP").

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our website.

Service Description

Find A Private GP is the UK's number 1 marketplace for finding and booking private GP appointments. Our platform allows patients to:

  1. Discover local private GP services
  2. View real-time appointment availability
  3. Book appointments with private GP practices

We collect and display information about private GP practices through:

  • Aggregating publicly available information from the internet
  • Direct registration by practices on our platform

Our platform integrates with Hero Health, which connects to practices' electronic health record systems to retrieve real-time appointment data.

Disclaimer

Not a Medical Service Provider

Find A Private GP is a technology platform that facilitates connections between patients and private GP practices. We are NOT:

  • A healthcare provider
  • A medical practice
  • Qualified to give medical advice
  • Affiliated with the NHS

Information Accuracy

While we strive to provide accurate information, we cannot guarantee the accuracy, completeness, or reliability of any information displayed on our website, including but not limited to:

  • Practice addresses and contact details
  • Opening hours
  • Real-time appointment availability
  • CQC registration status
  • Practitioner qualifications or credentials

It is the user's responsibility to verify all information directly with the private GP practice before booking an appointment or seeking medical care.

Medical Content

Any medical information, articles, or blog content on our website is for general informational purposes only and does not constitute medical advice. Such content should not be relied upon for diagnosing or treating health problems. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

User Responsibilities

Patients

As a patient using our service, you agree to:

  1. Provide accurate personal information when using the platform
  2. Use the service for legitimate medical appointment booking purposes only
  3. Not use the service for any unlawful purpose
  4. Verify all practice information directly with the practice
  5. Attend appointments you have booked or cancel them in accordance with the practice's cancellation policy
  6. Deal directly with the GP practice regarding any issues with medical care received

Healthcare Providers

As a healthcare provider using our service, you agree to:

  1. Provide accurate information about your practice, practitioners, services, and appointments
  2. Update your information promptly when changes occur
  3. Maintain appropriate medical licenses, insurance, and registrations
  4. Comply with all applicable laws and regulations governing healthcare provision
  5. Honor appointments booked through our platform
  6. Maintain confidentiality and data protection standards for all patient information

Listings and Content

Practice Listings

We list private GP practices through:

  1. Aggregation of publicly available information
  2. Direct registration by practices

Practices may request removal of their listing by contacting us at hello@findaprivategp.co.uk.

Content Accuracy

While we make reasonable efforts to display accurate information, we rely on data provided by practices or collected from public sources. We do not verify the accuracy of this information and cannot be held responsible for any inaccuracies.

Booking Appointments

Appointment Availability

Real-time appointment availability is displayed through our integration with Hero Health and the practice's electronic health record system. We cannot guarantee that all available appointments are displayed or that displayed appointments are still available at the time of booking.

Booking Process

When you book an appointment through our platform:

  1. Your booking is made directly with the GP practice
  2. The practice's own terms, conditions, and cancellation policies apply
  3. Any payment for services will be made directly to the practice, not to Find A Private GP
  4. Any medical records created will be held by the practice, not by Find A Private GP

Data and Privacy

Patient Data

Find A Private GP does not store or have access to patient medical information. We only process the personal data necessary to facilitate appointment bookings. For full details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Practice Data

We collect and display information about GP practices as described above. Practices can update their information or request removal by contacting us.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Find A Private GP or our content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works of any materials on this website without our express written permission.

Limitation of Liability

Service Availability

We do not guarantee that our website will be secure or free from bugs or viruses, or that it will be available at all times without interruption.

Medical Care

Find A Private GP is not responsible for:

  1. The quality, safety, or appropriateness of medical care provided by any practice listed on our platform
  2. Any misdiagnosis, treatment, or medical advice given by practitioners at listed practices
  3. Any consequences arising from appointments booked through our platform
  4. Any inaccurate information provided by GP practices

Indirect Damages

In no event shall Find A Private GP be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Find A Private GP, our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of our website.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

Termination

We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including breach of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us at hello@findaprivategp.co.uk.

Last Updated: March 2025